Microsoft 365 Engineer with 6+ years of experience delivering secure, modern workplace solutions across enterprise environments. Specialized in Microsoft 365, Entra ID, Intune, Power Platform, and Microsoft Copilot, with strengths in automation, security, and productivity.
Experienced in Copilot readiness, hybrid identity, and PowerShell automation using Microsoft Graph API.
Technical Expertise
- Networking
- Windows Server
- Application Support
- Active Directory
- Virtualization
- Microsoft 365
- Microsoft 365 Copilot
- Power Platform
Skills
- Time Management
- Compassion
- Empathetic
- Active Listener
- Problem Solver
- Teachable
- Team Oriented
- Customer Service
Certifications
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Applied Skills: Prepare Security and Compliance to Support M365 Copilot
- Microsoft Applied Skills: Create Agents in Microsoft Copilot Studio
Experience
Rapidscale, Microsoft 365/Mimecast Engineering
12/2024 - Present | Hybrid
- Lead Microsoft 365 implementations for Enterprise-sized customers
- Perform migrations from on-prem Exchange servers, file servers, GSuite to Microsoft 365
- Perform tenant reviews to prepare clients for the use of Microsoft 365 Copilot and help guide them through tenant security best practices
- Perform Intune implementations including assisting with the hybrid join of devices into Entra ID, automatic enrollment into Intune, and policy deployment to client devices
- Create Powershell scripts to automate tasks utilizing the Microsoft Graph API
- Lead all of our M365 Copilot and Copilot Studio engagements
Logivision Technologies, Systems/Network Engineer
01/2023 - 11/2024 | Remote
- Conduct routine maintenance on client infrastructure, including firmware updates, patching endpoints/servers, and managing on-prem and cloud backups.
- Deploy and maintain system/network infrastructure for small to medium-sized businesses.
- Resolve issues related to Windows 10/11, Windows Server, cybersecurity, networks, applications, email, and VoIP.
- Manage 10+ projects, consistently meeting deadlines and revenue goals.
- Implement Microsoft Entra Connect for hybrid infrastructures.
- Administer Microsoft 365 including Exchange, Teams, SharePoint, and Entra ID.
ePlus, Network Operations Center Engineer
07/2022 - 12/2022 | Remote
- Monitored network/systems infrastructure for high-profile clients.
- Troubleshot Cisco and Fortinet appliances.
- Communicated technical findings and maintained excellent response times.
First Citizens Bank, Service Desk Representative II (Contractor)
11/2021 - 07/2022 | Hybrid
- Troubleshot VoIP phones, workstations, printers, and applications.
- Ensured system functionality and earned praise for communication.
- Alerted incident managers during bank-wide outages.
Logivision Technologies, Tier 2 IT Service Technician
07/2021 - 11/2021 | Millersburg, OH
- Main escalation point for Tier 1 incidents (20–30 tickets daily).
- Performed advanced troubleshooting of servers, networks, and VoIP systems.
- Assisted in physical deployment of IT infrastructure.
Logivision Technologies, Tier 1 IT Service Technician
08/2019 - 07/2021 | Millersburg, OH
- First responder for all reported incidents within SLAs.
- Provided workstation/server/network support and troubleshooting.
Education
Stark State College – Computer Technology
08/2017 - 12/2019 | Canton, OH